Privacy Policy

1. Introduction

School of Back Repair ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, online courses, and coaching services (collectively, the "Services").

2. Information We Collect

2.1 Personal Information

- Name and contact details (email address, phone number)

- Account login credentials

- Payment and billing information

- Video and audio recordings from coaching sessions

- Communications with us

2.2 Health Information

We collect sensitive health information including:

- Information about your back pain and related conditions

- Physical health history relevant to back pain

- Treatment history relevant to back pain

- Progress notes and treatment outcomes

- Other health information and/or other personal information you choose to share during sessions

2.3 Technical Information

- IP address and device information

- Browser type and settings

- Website usage data

- Cookies and similar technologies

3. How We Use Your Information

3.1 Service Delivery

- Providing access to courses and coaching services

- Personalizing your experience

- Processing payments

- Communicating about your account and services
- Sharing video recordings of individual and group coaching services with other users, only with your consent and the consent of any other users featured in the recording

3.2 Health Information Use

- Delivering personalized coaching and guidance

- Tracking your progress

- Training and quality improvement

- Research and analytics (in anonymized form only)

3.3 Marketing and Communications

- Sending service updates and newsletters

- Marketing communications (with your consent)

- Responding to your inquiries

4. Legal Bases for Processing (GDPR)

We process your information under the following legal bases:

- Contract performance

- Legal obligations

- Legitimate interests

- Consent (especially for health information and marketing)

5. Data Sharing and Disclosure

5.1 Service Providers

We may share your information with:

- Payment processors

- Video conferencing and recording providers

- Cloud storage and application services

- Analytics providers

5.2 Legal Requirements

We may disclose information:

- To comply with laws

- To respond to legal requests

- To protect our rights or prevent fraud

5.3 Business Transfers

Information may be transferred if we're involved in a merger, acquisition, or sale of assets.

6. International Data Transfers

We may transfer your data internationally. We ensure appropriate safeguards through:

- Standard contractual clauses

- Privacy Shield certification (where applicable)

- Other legal mechanisms as required

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

- Encryption in transit and at rest

- Access controls

- Regular security assessments

- Staff training

8. Data Retention

We retain your information for:

- Account data: As long as your account is active plus 2 years

- Health information: As required by applicable healthcare laws

- Technical data: Up to 2 years

9. Your Rights

You have the right to:

- Access your personal information

- Correct inaccurate data

- Request deletion of your data

- Restrict or object to processing

- Data portability

- Withdraw consent

- Lodge a complaint with supervisory authorities

10. Special Notes for Different Jurisdictions

10.1 European Union (GDPR)

- Data Controller: School of Back Repair, contact Ben O'Loghlin

- EU Representative: contact for details

- Right to lodge complaints with supervisory authorities

10.2 Australia

- Compliance with Privacy Act 1988 and Australian Privacy Principles

- Office of the Australian Information Commissioner (OAIC) complaints

10.3 United States

- California residents have additional rights under CCPA

- Health information protected under HIPAA where applicable

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notice.

12. Contact Us

For privacy-related inquiries contact https://www.schoolofbackrepair.com/contact

Last Updated: 28 Jan 2025